Privacy Policy

Overview

Dermogains™ (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website, purchase products, or otherwise interact with us.

By using our website or providing us with your personal information, you agree to this Privacy Policy.

Dermogains™ is committed to empowering confidence through science-driven skincare. Our products are designed to support skin health as part of a balanced recovery and self-care routine. We believe in transparency, ethical sourcing, and protecting your personal information with the same care we put into our formulations.

1. Information We Collect

We collect personal information to provide and improve our services. The types of information we may collect include:

Name

Billing and shipping address

Email address

Phone number

Payment information (processed securely through our payment providers)

Purchase history and order details

Website usage data such as cookies, IP address, and browser type

We do not collect or store sensitive information such as medical history, health conditions, or biometric data. Dermogains™ products are cosmetic in nature and not intended for medical use.

We only collect information that is reasonably necessary for our business functions.

2. How We Collect Information

We collect information when you:

Place an order on our website

Browse our website, where cookies and analytics tools may automatically collect technical data

3. How We Use Your Information

We use your information to:

Process and fulfil your orders

Communicate with you about your purchase or account

Respond to your enquiries and provide customer support

Improve our website, services, and product offerings

Send you updates, offers, or promotional materials (if you have opted in)

Comply with legal obligations

If you choose to share testimonials, reviews, or photos with us (for example, by tagging @dermogains on social media or sending them directly), you grant us permission to use that content for marketing purposes such as reposting on our website or social channels. We will never publish your name, likeness, or identifying details without your explicit consent.

You may opt out of marketing communications at any time by using the “unsubscribe” link in our emails or contacting us directly.

4. Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

Payment processors (e.g. Shopify Payments, PayPal, Stripe)

Courier and delivery providers (e.g. Australia Post)

Website hosting, email, and analytics services

Professional advisors (e.g. accountants, legal or tax consultants)

These third parties are only provided with the information they need to perform their services and are required to keep it confidential.

We do not sell, rent, or trade your personal information to others for marketing purposes.

5. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. Cookies are small text files placed on your device to help remember your preferences and recognise repeat visitors. You can adjust your browser settings to refuse cookies, but this may affect site functionality.

We may use analytics and advertising tools (such as Google Analytics, Meta Pixel, and similar technologies) to measure website performance and marketing effectiveness. These tools may collect anonymised information about your visits to our site to help us improve user experience and deliver relevant advertisements.

You can manage your cookie preferences or opt-out of targeted advertising by adjusting your browser settings or visiting the respective ad platform’s settings.

6. Data Storage and Security

Your personal information is stored securely and only accessible by authorised personnel. We take reasonable precautions to protect your data from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Payment transactions are processed using secure, encrypted connections through trusted third-party providers. We do not store your credit card information.

7. International Data Transfers

Some of our third-party service providers may store or process data outside Australia.

By using our website and services, you consent to your information being transferred and processed internationally in accordance with this policy.

8. Access, Correction, and Deletion of Information

You have the right to:

Request access to the personal information we hold about you

Request corrections to inaccurate or incomplete information

Request that your personal information be deleted (subject to legal or contractual obligations)

To exercise these rights, please contact us at hello@dermogains.com.au

.9. Retention of Personal Information

We retain your personal information only for as long as necessary to provide our services and comply with legal or tax obligations.

If you create an account, subscribe to a plan, or participate in loyalty or rewards programs, we will retain your account information for as long as your account is active or as required to provide those services.

When no longer required, your personal data will be securely deleted or anonymised.

10. Links to Other Websites

Our website may contain links to external sites that are not operated by Dermogains™.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

The updated policy will be posted on this page with a revised “Last Updated” date.

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

hello@dermogains.com.au

Last Updated: 11/25